JOB POSTING

Title:  Computer Network Support Specialist

Position Summary: The Computer Network Support Specialist works directly with clients and vendors to execute IT projects on time and within scope/budget.

Reports to: Client Services Director

Position Details:

• Configure and network workstation computers.
• Provide support with initial project scope/design.
• Participate in the planning, preparation, and deployment of new client technology solutions as directed by the Client Services Director
• Help ensure projects remain within scope and escalate concerns.

-Server migrations (virtual & physical), Firewalls, Switches, ISP Configs, Site Build Outs, application migrations/deployment, O365 deployment, O365 migrations, wireless deployment,

email encryption, MFA, Cloud migrations, etc.

• Incident escalation, especially for complex network issues.
• Assist with creating and updating processes.
• Submit daily time entries and updates on active projects in ConnectWise.
• Collaborate with the team to assess process improvement opportunities, tools, etc., to improve operations.
• Lead engineer for onboarding/offboarding clients, auditing client environments, and assisting the Account Management team with strategic recommendations.
• Document fundamental infrastructure changes during a project using a documentation system.
• Provide leadership by example in tone, actions, and execution of duties

Experience and Skills Required:

• Bachelor’s degree in computer science, information technology, or related field.

• 4 years of IT experience providing technical support in a business setting.

• 2+ years of experience providing technical leadership and guidance to various internal and external audiences.
• 2+ years of experience in Project management.
• Ability to learn through various methods.
• Data entry-Accuracy is critical for this role.
• Problem solving abilities.

• Attention to detail.

Additional requirements:

• Valid driver’s license and functional vehicle.
• Must be available to work occasional evenings and weekends.
• Must present a professional appearance through proper dress and hygiene.

Position Type and Compensation:

• Full-Time Position
• Rate – The salary for this position is $75,899 Annually.
• Benefits – 401(K) matching, cell phone reimbursement, Health Insurance, Long Term Disability, PTO, Employee Discount.

Interested candidates should send application and resume to Faysal Abraham at fabraham@mankatotechs.com.

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